Issue Registering Cubase AI4

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razorpig
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Joined: Mon Dec 12, 2011 12:13 am
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Issue Registering Cubase AI4

Post by razorpig »

First off, sorry if this is the wrong place to be posting this question. I have a very old XP box with a Cubase AI 4 license stored within a Soft e-Licenser. I'm trying to register this in my Steinberg account so I can transfer it to a new machine and also qualify for the upgrade to Cubase AI 10.5 but I'm getting a message saying that the soft e-licenser number has already been used. I'm totally confused ! There's no sign of it in my account - I have Cubase 4 and 4 LE listed on my account, but no AI 4. How is it possible that someone else has registered my soft e-Licenser number to their account? I'm thinking at this stage there's probably nothing I can do about it.

Martin.Jirsak
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Re: Issue Registering Cubase AI4

Post by Martin.Jirsak »

Hi,

Did you use other email address by any chance?

Get in contact with your local Steinberg distributor/technical support. They can find the MySteinberg account by the Activation Code.
Martin Jirsak
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razorpig
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Posts: 25
Joined: Mon Dec 12, 2011 12:13 am
Contact:

Re: Issue Registering Cubase AI4

Post by razorpig »

@Martin.Jirsak Thanks Martin - that did occur to me but I've tried all my other email addresses, at least all the ones I can remember. I'll try Tech Support. It's so frustrating - I can see the license right in front of me but can't do anything with it. If I try to move it from the Soft e-licenser to my USB dongle I get an error message saying the software is out of date. I've updated to the latest version I can find that will still run on XP. Still no joy. See attachments.
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