New purchase - update question

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
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bigjimwilson
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New purchase - update question

Post by bigjimwilson »

Hi,

I'm so sorry if I'm just another guy asking the same question! But I would really appreciate some guidance.

I've found out, hopefully not too late, about the current promo for upgrading for free to the full version if I buy Artist. I'm fully prepared to do this, but I'm quite unclear on just a couple of things.

I'm going to be receiving a new PC soon, but certainly not in time to install cubase on it before the 28th. So I suppose the first question, is will I be able to pay for the software, install it on my (pretty crap) laptop and register it before the 28th and therefore get the free upgrade.... to then move my license to the new PC when it arrives? I have no doubt that my laptop will struggle to run the software, but I don't plan to use the laptop anyway. It's just a case of getting the license in before the end of the promo.

From what I've read, I think this is possible with a dongle. But just now as I added Artist to my shopping cart on the Steinberg site, it says I require a USB eLicenser. This is the physical dongle right? So does this mean that I can't register the full software to my laptop, and then eventually move to the new PC with a dongle? I'm guessing with only 8 days to go to the end of the promotion, and with the world as it is, am I stuck if the eLicenser doesn't arrive in time?

Thanks in advance for any assistance. Much appreciated.

svennilenni
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Re: New purchase - update question

Post by svennilenni »

bigjimwilson wrote:
Mon Jul 20, 2020 3:45 pm
Hi,

I'm so sorry if I'm just another guy asking the same question! But I would really appreciate some guidance.

I've found out, hopefully not too late, about the current promo for upgrading for free to the full version if I buy Artist. I'm fully prepared to do this, but I'm quite unclear on just a couple of things.

I'm going to be receiving a new PC soon, but certainly not in time to install cubase on it before the 28th. So I suppose the first question, is will I be able to pay for the software, install it on my (pretty crap) laptop and register it before the 28th and therefore get the free upgrade.... to then move my license to the new PC when it arrives? I have no doubt that my laptop will struggle to run the software, but I don't plan to use the laptop anyway. It's just a case of getting the license in before the end of the promo.

From what I've read, I think this is possible with a dongle. But just now as I added Artist to my shopping cart on the Steinberg site, it says I require a USB eLicenser. This is the physical dongle right? So does this mean that I can't register the full software to my laptop, and then eventually move to the new PC with a dongle? I'm guessing with only 8 days to go to the end of the promotion, and with the world as it is, am I stuck if the eLicenser doesn't arrive in time?

Thanks in advance for any assistance. Much appreciated.
You don ´t even have to install Cubase itself, only the eLicenser control software, which let´s you download the license to the USB eLicenser stick.
And yes, you therefore need the eLicenser stick. How Steinberg handles later activations due to delivery problems of the Stick is best asked to the Steinberg support directly, you are now posting in a user forum.

bigjimwilson
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Re: New purchase - update question

Post by bigjimwilson »

Many thanks for the advice. eLicenser arrived this morning, so well in time.

Much appreciated!

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Starsprinkler
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Re: New purchase - update question

Post by Starsprinkler »

svennilenni wrote:
Tue Jul 21, 2020 12:55 pm
How Steinberg handles later activations due to delivery problems of the Stick is best asked to the Steinberg support directly
There's an official Steinberg answer from Matthias about that here:
viewtopic.php?p=1026299#p1026299

If you bought the full Artist version ***from the Steinberg online shop*** in time for the offer, you would actually get the Pro version also if activiting the license after the 28th (if you buy from the Steinberg online shop they know when you bought it, but not if you bought it from a retailer).

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